Last updated: 30 July 2026
1. Who is responsible
Luccara Ltd, registered in England and Wales under company number 17368989, is responsible for personal information submitted through this website. Its registered office is Unit 82A James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE.
2. Information you provide
When you use the contact form, Luccara receives the details you submit, including your name, business email, company name, country or market, area of interest, and message. You may instead contact us directly by email.
3. How and why information is used
Information submitted through this website is used to understand and respond to business enquiries, maintain relevant correspondence, establish or discuss a potential business relationship, meet legal obligations, and protect the website from misuse. Depending on the context, processing is based on Luccara's legitimate interests, steps requested before entering a contract, consent where applicable, or legal obligations. It is not used for automated decision-making.
4. Service providers and transfers
Luccara may use carefully selected hosting, security, and email delivery providers to operate this website and handle enquiries. Those providers process information only for the relevant service. Where information is transferred internationally, Luccara will use an appropriate legal mechanism where required.
5. Contact form delivery
When configured, contact form messages are transmitted to Luccara using an email delivery provider. Essential technical logs may be created by hosting and delivery services to operate, secure, and troubleshoot the website.
6. Retention
Enquiry information is retained only for as long as it is reasonably needed to manage the correspondence, maintain appropriate business records, resolve disputes, or comply with applicable obligations. The relevant period depends on the nature and outcome of the enquiry.
7. Cookies and analytics
This website does not use marketing cookies or enable analytics by default. Essential technical mechanisms may be used where necessary to deliver and secure the website. No non-essential cookie banner is displayed while those tools remain disabled.
8. Your rights
Subject to applicable law, you may request access to personal information Luccara holds about you and ask for correction, deletion, restriction, portability, or an objection to certain processing. You may also withdraw consent where processing relies on consent. Some requests may be limited where information must be retained for a valid legal reason.
9. Questions and complaints
Questions or rights requests can be sent to info@luccara.com. You may also raise a concern with the UK Information Commissioner's Office through ico.org.uk (opens in a new tab).